dragonfin is supported by a UK-based team of real humans, not a chatbot queue. When something goes wrong — a submission fails, a payment doesn't go through, HMRC returns an unexpected error — you can raise a ticket and reach someone who understands the whole stack, including the tax side.
Two ways to reach us
From within dragonfin
For paying customers with an active dragonfin client
Tap the Get help button in your dragonfin app. Your ticket is created with your account context automatically attached — support agents can see your tier, subscription status, and HMRC authorisation without you having to explain.
Replies from our team appear directly in your app.
Pre-purchase & general
For anyone outside a subscription
Email [email protected] with your question. If it's a specific problem, include as much detail as you can — the more we know, the faster we can help.
Response times
What to include in a support request
- What you were trying to do (the tax operation, not just "it broke").
- What actually happened — the error message, the HTTP status code, or a description of the unexpected behaviour.
- Your ticket ID or submission ID if you have one (starts with DF- for tickets or comes from your submission receipt).
- Whether the problem is blocking a filing with a real deadline.
What our support team can help with
- Getting your dragonfin client set up and authorised with HMRC.
- Investigating failed submissions and HMRC error responses.
- Billing questions and refund requests.
- Explaining what dragonfin does and does not do.
- Escalating unusual HMRC-side problems on your behalf.
What we cannot help with
- Tax advice or telling you how to complete a return correctly. For that, subscribe to the Human tier or engage a qualified accountant.
- Payment disputes that need to go to your card issuer or Stripe directly.
- HMRC login problems that don't involve our authorisation flow — those go to HMRC's helpdesk on 0300 200 3600.
Escalation
If a support agent has not been able to resolve your issue and you would like it escalated, reply to your ticket with the phrase Escalate. Escalations reach the founders directly and are reviewed within one business day.